Full Time

Support Engineer

Posted recently

Kochi / Ernakulam, Kerala — On-site

0–2 years

Xalten Systems, a forward-thinking technology company, is seeking a Support Engineer to join our team. We specialise in developing cutting-edge solutions that address complex challenges across various industries and the defence sector. Our focus lies in creating groundbreaking products in the domains of precision robotics and sensors.

We're seeking a motivated and technically skilled Field Support Engineer to join our team. In this dynamic role, you'll be responsible for installing, troubleshooting, and providing training on our precision SMT pick-and-place machines for electronics assembly. Your primary goal will be to ensure outstanding customer satisfaction by delivering exceptional technical support and guidance throughout the machine's implementation and use.

Responsibilities

Installation and Commissioning
Travel to customer sites to install, configure, and test precision pick-and-place machines for electronics assembly. Ensure all systems meet operational standards and customer requirements.
Customer Training
Conduct comprehensive on-site training sessions for customers, covering machine operation, maintenance, and best practices in electronics assembly. Develop and deliver clear and effective training materials.
Troubleshooting and Support
Provide timely and effective technical support to customers. Diagnose and resolve complex issues related to machine hardware, software, and process integration.
Problem Resolution
Take ownership of customer issues, seeing them through to complete resolution, escalating to senior engineering resources when necessary.
Knowledge Documentation
Create and maintain detailed knowledge base articles, technical notes, and documentation for both internal use and customer reference.

Qualifications

Technical Skills: Strong foundation in electronics, mechanics, or a related field. Experience with precision machinery, robotics, or assembly processes is a plus.
Communication Skills: Excellent verbal and written communication skills, including the ability to explain technical concepts clearly to customers with varying technical backgrounds.
Problem-Solving Mindset: Proactive problem-solving approach with the ability to think independently and creatively.
Customer Focus: Dedication to customer service, with a willingness to go the extra mile to ensure customer satisfaction.
Travel Availability: Willingness to travel extensively to customer sites.
Education: Degree/Diploma in Electronics Engineering, or a closely related field.

Additional Qualifications

0-2 years of experience in a technical support, field service, or engineering role.
Experience with automated assembly equipment.
Familiarity with electronics manufacturing processes.
Proficiency in video editing software to create engaging and informative training videos.
Familiarity with Python, Java is desirable.

Join Our Team

Apply today to join our dynamic team and play a crucial role in transforming electronics development and assembly across industries.
Send your resume and cover letter to careers@xaltensystems.com with "Support Engineer" in the subject line.